Customer Experience- It is clear the dialogue between business and consumer can co-create the next wave of innovation and technology.

The game is all about customer experience. Currently, Amazon Prime is far ahead of the competition when it comes to creating the best overall brand experience. Like with the Amazon Dash system Amazon.com (online retailer) continues to build on its relationship with Prime customers. Amazon Prime continues to re-define the current state of play in …

Building without an “Architect” is like building without a team. It is clear Amazon.com has a Savvy team in place.

Recently, I read about a new service offered by Amazon.com ideal for consumers who traditionally shop online or big box retail stores. The Amazon Dash button a Wi-Fi enabled button allows consumers to immediately order goods as soon as they realize the item is running low. A classic case study for innovation and technology helping design what …

Collaboration and Growth Through Coaching.

Growth, that is co-created from the development of a partnership, an alliance, collaboration or through Mergers & Acquisitions (M&A).  Are all actions that will move your business forward closer to a breakthrough.  Coaching is one tool to examining each aspect of the business' strengths, weakness, opportunities and threats (SWOT). Personal experience has taught me the value of …